This Privacy Policy explains how Al Furqan Herbal collects, uses, and looks after your information when you visit alfurqanherbal.com or buy from our online store.
1. Who we are
Al Furqan Herbal is an online store in Pakistan. We sell herbal products and other products listed on the website.
We collect the details we need to run the store and deliver your order.
Order details: your name, phone number, email address, delivery address, city, and the products you buy.
Messages: anything you send through our contact form, phone, WhatsApp, or email.
Account details: if you create an account, your name, email address, and the orders linked to that account.
Website data: basic information such as the browser type and the pages you open, so the shop can work and we can see which pages customers use.
We do not ask you to send card numbers, passwords, or one-time codes in WhatsApp, SMS, or email.
3. How we use your information
We use your information to:
Take, confirm, pack, and deliver your order in Pakistan
Call or message you about that order
Answer your questions and handle a return or refund
Send news of offers only if you choose to subscribe
Keep the website safe and understand how it is used
Keep business records of orders
4. Who we share it with
We share your name, phone number, and address with the courier who delivers the order. If a payment service is used at checkout, that service receives only what it needs to complete the payment.
We do not sell your name, phone number, or address. We may share information if the law of Pakistan requires it, or to protect the store from fraud.
5. Cookies
The website uses cookies, which are small files saved on your device. Cookies help the cart, checkout, and account pages work. You can turn cookies off in your browser. If you do, the cart may not remember your products.
6. How long we keep information
We keep order and message details for as long as we need them for delivery, customer support, returns, and our records. You may ask us to correct or delete information that we no longer need to keep.
7. Your choices
You may ask us to:
Tell you what information we hold about you
Correct a wrong name, phone number, or address
Stop newsletter messages
Delete details we do not need for an existing order or for our records
Email info@alfurqanherbal.com or call +92 333 545 7382. Please contact us from the same phone number or email used on the order, so we can find the right details.
8. Children
Our store is for adults shopping for themselves or their family. We do not knowingly collect account information from children.
9. Security
We take reasonable care to protect your information. Please keep your account password private. If you think someone else has used your account, contact us as soon as you can.
10. Changes to this policy
We may update this policy when the store or the law changes. The date at the top of this page will change when we do. Please read this page again from time to time.
